Capture and manage incidents reported by users via various channels, mainly by phone. Diagnose, troubleshoot, and resolve technical issues based on the knowledge base. Provide first-level support to end-users, guiding them through problem-solving or escalating issues as needed. The candidate must be open and willing to learn.
Job listings
$160,000–$170,000
USD/year
Lead and develop high-performing IT support & onboarding teams that delivers exceptional, efficient, and scalable technical support services. Focus on team building, fostering a positive culture, and driving operational excellence through structured workflows, best practices, and continuous improvement initiatives. Establish clear workflows, metrics-driven performance strategies, and a customer-focused culture that aligns with business needs.